The following Privacy Policy outlines how Zest Money Group (company number 14110935) uses personal information collected from you when you use our website.
Zest Money Group is committed to protecting your personal information in accordance with the General Data Protection Regulations (GRPR).
This document will outline:
What data we collect
How we collect your data
How we will use your data
How we store your data
How we use cookies
The type of cookies we use
How you can manage your cookies
Privacy policies of other third party websites
Changes to our privacy policy
How to get in touch with Zest Money Group
How to contact the ICO
What data we collect
When you contact Zest Money Group by filling out forms on our website or by contacting us via email or telephone, we may collect and store personal data in order to deal with your request. This may include the information you provide when submitting an enquiry form.
Your full name
Address
Email address
Telephone number
We may also collect additional information once you engage with us for services or products relating tomortgages or insurance, which may include:
Gender & marital status
Nationality & National Insurance Number
Employment & tax status
Residential status & time at your current or previous address
Financial information such mortgage agreements, bank account details, outgoing payments etc.
How we collect your data
When you enquire or register for products or services provided by Zest Money Group we may collect personal information from a number of sources.
Most of the personal information we have will have been provided by you during the course of our relationship, either through filling in a form on the website, via telephone, email, face to face contact or from documents provided to us by you.
How we will use your data
In line with the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your personal information are:
With your consent. You are able to remove your consent at any time. You can do this by emailing hello@zestmoneygroup.co.uk or calling 01206 803 494.
We have a contractual obligation
We have a legal obligation
We have a vital interest
We need it to perform a public task
We have a legitimate interest
Zest Money Group will use your information to provide you with the products or services you require, in addition to answering any questions you may have. For the purposes of the website these may include:
Responding to your website query via email or telephone
Providing key information relating to mortgages and insurance
Sharing your data
We may be required to share your personal data with the organisations set out below for the purposes of fulfilling the above.
Service providers such as IT administrators and software providers
Professional advisers required to process your product or service such as lawyers, bankers, accountants and auditors
HM Revenue & Customs
Third-party marketing providers (only when consent has been given)
Third-party organisations who we may choose to sell, transfer or merge part or all of our businesses with.
All third parties will be vetted to ensure they respect the security of your personal data and treat it in accordance with this privacy policy and the General Data Protection Regulation.
How we store your data
Any data you provide to Zest Money Group, via a contact form on the website will be stored within our secure cloud-based server.
All other personal data will be stored on our computer systems and potentially paper records where appropriate, which are subject to strict security procedures to ensure information is not accessed by unauthorised personnel and damaged, destroyed or misused. Access to your information is restricted and we have additional security measures used to protect your data.
We will keep your personal information for as long as is reasonably necessary for the purposes of fulfilling your enquiry or chosen product or service, as well as to fulfil our legal and regulatory obligations.
By law, we are required to keep basic information about our customers (e.g. contact details, proof of identity, financial and translation data) for six years after they cease being a customer and also for tax and contractual legal obligations.
How we use cookies
A cookie is a small file that’s placed on your device when you visit our website. We use cookies to track what you do on our website. This may include:
Your IP address
Type and version of your device and internet browser
The pages you visit on our website
the time/date you accessed the website
How you arrive on the website e.g. search engine, direct, social media
How long you spent on the website
We will use the information collected via these cookies to improve our website and to track the effectiveness of marketing via third-party platforms such as Google Ads and Meta Ads.
How you can manage your cookies
You can stop cookies from being placed on your device, however, this may prevent you from using some of the tools available on our website.
To change your cookie settings, please access your web browser settings. All browsers are different and you can find out how to access and amend your cookie settings here.
Privacy policies of other third-party websites
Our website may at times link to other websites for your information or convenience. These may operate independently from Zest Money Group, and therefore have their own privacy policies, which we recommend you review before accessing the sites.
Where websites are not owned or controlled by us, Zest Money Group, cannot be held responsible for their contact or data privacy practices.
Changes to our privacy policy
From time to time we may make updates to our privacy policy so we recommend you review this notice regularly.
Your data protection rights
Under the General Data Protection Regulations (GRPR) law, you have the right to:
Ask us for copies of the personal information we have stored about you.
Ask us to amend the information if you believe it is inaccurate or complete information you feel is incomplete.
Ask us to delete your personal information in certain circumstances.
Ask us to restrict the processing of your personal information in certain circumstances.
Object to the processing of your personal information in certain circumstances.
Ask us to transfer your personal data to another organisation in certain circumstances.
You are not required to pay to exercise your rights and should you make a request we have one month to respond to you
Please contact us by emailing hello@zestmoneygroup.co.uk or calling 01206 803 494 if you wish to make a request.
How to get in touch with Zest Money Group
If you have any questions or concerns regarding this privacy policy, please contact Zest Money Group by emailing hello@zestmoneygroup.co.uk or calling 01206 803 494.
How to contact the ICO
If you feel we have not addressed your privacy concerns in a satisfactory manner then you may contact the Information Commissioner’s Office by writing to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or calling 0303 123 1113.